We've verified engines are behaving normally in the previously impacted AWS region. Service is operating normally.
Posted Sep 19, 2023 - 07:41 UTC
Monitoring
The incident has been resolved by AWS. We are monitoring for impacts and rebound.
Posted Sep 19, 2023 - 07:27 UTC
Update
The latest update from AWS at Sep 18 7:27 PM PDT, Sep 19 2:27:00 AM UTC (30 minutes prior to this update) regarding US-WEST-2 indicates early signs of improvement as well as estimated recovery over the next two hours. We're monitoring for additional hourly updates from them.
Posted Sep 19, 2023 - 02:57 UTC
Update
AWS report mitigation of issues in US-EAST-1. Customers in US-EAST-1 should see normal system operation. US-WEST-2 is partially mitigated and AWS is continuing to progress towards completing the necessary updates. We will update when US-WEST-2 is fully operational again.
Posted Sep 19, 2023 - 00:14 UTC
Identified
Customers may experience issues spinning up engines in AWS in several regions (US East 1 and US West 2). Requests to start engines may experience greater latency and/or timeouts. Details on the underlying service outage can be viewed here: https://health.aws.amazon.com/health/status We will update as mitigations are announced.
Posted Sep 18, 2023 - 20:33 UTC
This incident affected: Dremio Cloud - US (Site Availability).