The fix has been deployed to both production environments and normal operation has resumed. We will continue to monitor before resolving the incident.
Posted Sep 08, 2023 - 17:09 UTC
Monitoring
The fix deployed to the US site is performing well now. We will continue to monitor and then roll out the same fix to the European site.
Posted Sep 08, 2023 - 16:14 UTC
Update
A fix has been deployed to the US site and is being evaluated. Initial reports are showing increased latency in the UI. We will update as we consider next steps.
Posted Sep 08, 2023 - 15:55 UTC
Update
We are moving the mitigation through our testing environments in preparation of deploying to our production systems.
Posted Sep 08, 2023 - 00:31 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 07, 2023 - 15:50 UTC
Investigating
Following the deployment on Wednesday, Sept 6th, 2023 our monitoring has detected an increase in query failure rates for some projects. We believe this is only impacting AWS projects created since Aug 17th, 2023. If you are experiencing query failures, please contact Dremio Support and they can assist in mitigation. We believe the issue has been identified and a fix is being evaluated. We will update further when the fix is deployed.
Posted Sep 07, 2023 - 15:50 UTC
This incident affected: Dremio Cloud - US (Site Availability) and Dremio Cloud - Europe (Site Availability).